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2,254 of 2,386 people found the following review helpful
1.0 out of 5 stars Buyer Beware!!! DJI: Nominated for World's Worst customer service and repair., July 5, 2015
By 
David (Pennington, NJ) - See all my reviews
This review is from: DJI Phantom 3 Professional Quadcopter 4K UHD Video Camera Drone (Electronics)
Prospective owners, please read! DJI has an awesome product with the worst customer service and repair of any company I have ever dealt with in any line of consumer product.

The Phantom 3 Professional is an unbelievable piece of technology, I preordered this item in April and received it on May 6th. The first week, I played with the drone a little indoors (stable easy flight), and outside my house just to make sure it was operating properly. The only complaint I had to this point was that it took a good bit of futzing around (and more than an hour) to get the firmware between the app, remote control and onboard the drone all in sync, and that they seem to be pushing new firmware all the time (I like the fact that new software is coming out, but if it is going to be that frequent, the process for applying it should be a little less convoluted). Everything else was brilliant.

The weather was going to be great that weekend, so we planned on a maiden voyage down to... Read more
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832 of 881 people found the following review helpful
1.0 out of 5 stars DJI - Without exaggeration, the worst support I've ever worked with., July 27, 2015
By 
This review is from: DJI Phantom 3 Professional Quadcopter 4K UHD Video Camera Drone (Electronics)
I bought my Phantom 3 and was immediately very, very impressed! Super easy setup, massively long range, a sleek design... everything you could hope for! I've had a Phantom 2 before and have always been impressed with DJI's technology.

And then my adventure began... 3 days into having the Phantom, I noticed that while flying, my gimbal would often lose track of the horizon and begin filming crooked. I got online and found a DJI support rep saying "this is a known issue. Please wait for an update next week that will fix the issue." I waited. I installed it. Nothing changed. I tried recalibrating the IMU and the gimbal... nothing changed.

Of course, this wasn't too concerning. This is surely something that would be covered in their 6-month warranty, right? Heck, I was only 10 days in! I called in and found out that DJI only will return or exchange the Phantom (even if the issue is their own) for the first 7 days!!! They'll "attempt" a... Read more
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144 of 153 people found the following review helpful
1.0 out of 5 stars If customer service is important to you AT ALL then STAY FAR AWAY FROM DJI PRODUCTS!, October 14, 2016
Verified Purchase(What's this?)
First off, this review is about DJI (the company) more than it is about the drone itself. This review has nothing to do with the Amazon Marketplace Seller who I bought this drone from. Second, I'll try to keep this as brief as possible, but considering the circumstances it will be difficult. For this reason, I will use bullet points instead of paragraphs:

1) I actually lost the drone that I bought through Amazon.com and for which this review is tied to. It was my fault. One of the motors got wet in the snow and I continued flying it afterwards even though the motor was "sticky" and it didn't spin freely anymore. The motor finally failed and I couldn't find the drone after it crashed.

2) I purchased a replacement directly from DJI for $750 (quadcopter and battery only. no remote controller, etc) and received it within a reasonable amount of time.

3) Right from day one this replacement drone had a bad compass. The compass simply wouldn't... Read more
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